Privacy Notice

MMK Express Limited is committed to protecting your privacy. This Privacy Notice explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We shall only use your information in line with the General Data Protection Regulation (GDPR) legislation. We understand that privacy and the security of your personal information is extremely important. Because of that, this notice sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

This notice gives effect to our commitment to protect your personal information. Please note, we are constantly reviewing how we process and protect data. Therefore changes to our privacy Notice may occur at any time. You should check this page regularly.

What’s in this notice

This notice tells you:

  • Who we are
  • What type of information we collect from you
  • How your information is used
  • The legal basis we rely on to process personal information
  • Who has access to your information
  • How long we keep your information for
  • Your rights and control over your personal information
  • Our Data Protection Officer Contact Details

Who we are

MMK Express Limited is a private limited company. MMK Express Limited provides a wide range of services including freight forwarding, groupage, warehousing, air freight, ocean freight and courier services. Our contact details are:

MMK Express Limited,

4 Sentry Lane,


BT36 4XX

Email address:

Telephone number: +44 (0) 28 9083 8388

What type of information we collect from you

The personal information we collect might include your name, address, company name, work address, email address, telephone numbers that you provide to us for operational purposes, when requesting information from us, on business cards or contained within email messages. It might also include CCTV footage taken at our premises. This is not an exhaustive list and what personal information we collect is dependent upon the service you are engaging with.

We may collect your personal information in a number of ways

For example, when you:

  • Use our services
  • Visit any of our website(s)
  • Contact us by any means with quotation requests, queries, complaints etc
  • Choose to complete any forms or surveys we send you
  • Comment on or review our services
  • Attend any of our events where we may take photographs

How your information is used

We may use your information to:

  • To provide our services to you.
  • To process your order for operational purposes, collect payment and keep you informed about operational procedures or processes.
  • To provide you with information about our services, and to deal with enquiries and requests about them.
  • To improve our products and services.
  • To send you email notifications and newsletters periodically.
  • To maintain your contact preferences.
  • To fulfil a contract with you.
  • To prevent fraud.
  • To verify compliance with the terms and conditions governing the use.

We Understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

The legal basis we rely on to process personal information

In order to comply with data protection legislati0on, we need to keep a register of the full range of personal information that we hold and on this register we also must state the legal basis which allows us to hold this information. The law on information protection sets out a number of different bases on which an organisation may collect and process your personal information, including:


In specific situations, we can collect and process your information with your explicit consent.

Performance of a contract

The processing is necessary to meet contractual obligations into which you have entered as a customer, supplier or worker.

Legal Obligation

If the law require us to, we may need to collect and process your information. We also need to pass your information onto a third party if required by law.

Legitimate interest

In specific situations, we require your information to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and delivering our services.

Who has access to your personal information

 Within MMK Express Limited, access is only available to those who need this information in order to provide a service to you or to fulfil the contract that we have with you. Access may be required by departments such as IT and Finance, as well as those involved in the direct delivery of services to you.

Third Party Providers/Partners that we work in association with

We work closely with various third party providers Creditsafe, Sage. This is necessary to ensure that we have a range of quality and reliable services designed to meet the needs of our customers. The relevant third party provider will use your details to provide MMK Express Limited with information and carry out both our and their obligations to you when using our services. In some cases they will be acting as a data controller for your information and therefore we advise you to read their Privacy Notice. These third party providers/partners will share your information with us which we will use in accordance with this privacy notice.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf. However when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond MMK Express Limited, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How long we keep your personal information

We will only keep your information for as long as we need to or as long as we are legally required to. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Your rights and control over your personal information

Under the General Data Protection Regulation, you have the right to:

Access your personal data by making a subject access request

You have the right at any time to ask us what personal information we hold about you. This is known as a Subject Access Request and we have 30 calendar days to comply with such a request.

Rectification, erasure or restriction of your information where this is justified

The accuracy of your personal data is important to us. You can rectify/update your personal data, including your address and contact details at any time. If you find any inaccuracy in your data at any time, we will delete or correct it promptly at your request.

Proof of identity may be required in some circumstances.

The right to make a compliant to the data protection regulator.

If you wish to lodge a complaint or seek advice from a supervisory authority, please contact the Information Commissioner’s Office (ICO).

The ICO is the UK’s independent body set up to uphold your rights to data privacy. The ICO can be contacted at;-

The Office of the Information Commissioner,
Wycliffe House,
Water Lane,
Tel: +44 (0) 01625 545 745

Security Precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any confidential and sensitive information is securely filed and we apply software on our ICT to prevent unauthorised access to your information. We have appropriate procedures in place for data security and management of records. All of our staff are trained in data protection and GDPR.

We also monitor compliance with data protection procedures through internal audits.

Contact Details

Should you have any queries regarding any aspect of DATA Protection within MMK Express Limited, please contact:

Data Protection
MMK Express Limited,
4 Sentry Lane,
BT36 4XX

Email address:
Telephone number: +44 (0) 28 9083 8388